FREQUENTLY ASKED QUESTIONS

1. How do I check my order status?

You can check your order status by logging into our official website and going to the "My Account" section. The system will display the latest status of all your orders.

2. Can I change or cancel my order?

If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will try our best to fulfill your request before processing the order, but we cannot guarantee that order changes will be processed promptly.

3. How do I request a refund?

If you are not satisfied with the goods within 7 days of receiving them, you can contact customer service to request a refund. Please refer to our Refund and Return Policy for the specific process.

4. How do I contact customer service?

You can contact us through the following methods:

Email: John@mazerol.online
Phone: 678-496-4011
Our customer service team will reply to you as soon as possible on business days.

5. What is your shipping time?

Shipping time varies depending on the chosen delivery method and destination. Standard shipping typically takes 3-7 business days. You can view more detailed shipping information at checkout. 6. Can I return customized items?

Generally, items showing signs of use are not eligible for return unless there is a quality issue or the wrong item was sent. If you have any questions, please contact customer service.

7. What payment methods are available?

We accept various payment methods, including credit cards, debit cards, and electronic payment platforms. Specific payment options will be displayed at checkout.

8. Is my personal information secure?

We take our customers' privacy and information security very seriously. Please see our Privacy Policy for more information on how we protect your personal information.